Jax Wechsler

Writing about Design

Book Chapters & Publications

Book Cover

Scaffolding innovation with design artefacts that enable others to do their work in Griffith, S. Carruthers K., & Bliemel, M. (eds), Visual tools for developing cross-disciplinary collaboration, innovation, Common Ground Publishing, 2018.

Book chapter discussing the mediatory role of design artefacts within customer-centric innovation. Different roles are described using examples from my practice. A tool is shared to support the use of design artefacts to support innovation and its implementation.

Creating Customer Centric Organizations: The Value of Design Artefacts, Jacqueline Wechsler & Jochen Schweitzer (2019)
The Design Journal, 22:4, 505-527,

Article about the mediatory and enabling roles that Design Artefacts play within human-centred innovation contexts and how they support design, implementation and the organisational change that human-centred innovation initiatives require. This article is based on my Masters by Research thesis.

ADIM2019 logo

Design artefacts as flexible and persuasive tools for customer-centric innovation Academy for Design Innovation Management Conference, London 2019

Academic conference paper about how design artefacts can support customer-centric organisational change. It is similar to the Design Journal article Creating Customer Centric Organizations: The Value of Design Artefacts, but less detailed.

cover ResetI ssue

Reframing thinking and doing within service design and delivery for MISC Magazine | The RE: Issue, Winter 2016

Innovation involves the collective actions of many people. Design artefacts can help to reframe thinking and doing during service design and on-going service delivery. This article considers how design can support the social context of innovation implementation and organisational change.

cover ResetI ssue

Design and Resetting value for Sustainability for MISC Magazine | The Reset Issue, January 2015

An article about how as designers and global citizens, need to set reset values for sustainability and how design can help. It talks about the Circular Economy and how it is a valuable mental model for designers and businesses today.


Humanizing innovation through customer-centricity for MISC Magazine | The Human Experience Issue, September 2014

Article about supporting customer-centricity and human-centred innovation within organisations through providing research driven rich visual artefacts that invoke empathy and customer-centric thinking and decision making by broad organisational members.


Masters by Research thesis : Scaffolding Human-centred Innovation with Design Artefacts, Submitted June 2014.

40,000 case-study thesis about one of my human-centred design projects for a large Australian organisation.


Delivering Simplicity: Organizational Contexts and Service Design for MISC Magazine | The Simplicity Issue, September 2012

Article about the relationship between simplicity, complexity and service design within organizational contexts, and their role in the design and delivery of exceptional customer experiences.


Scaffolding_Innovation Through Design Artefacts, book chapter in ‘Crowd-share Innovation : Intensive Creative Collaborations’ ed. Jakovitch, J. and Schewitzer, J., Freerange Press, October 2012

A short essay about how designers can use design artefacts to help scaffold innovation in organisational contexts published in a book about innovation.

Crafting the future conference logo

Scaffolding Innovation through Human-centred Design, Conference paper at the European Academy of Design, Crafting the Future Conference 2013, Sweden

This presentation was presented at a design conference about my academic research project, mid-way through the project. These ideas were further developed before submission.

View the presentation


Reflections on Service Design, Frameworks, and the Service Organization, Design Management Review, June 2012

Article about the value of giving organisations frameworks in order to help to facilitate internal collaboration and assist organisations to develop their own internal service design capability.

© 2024 Jax Wechsler