From November 2019 to June 2020 I worked on the IT Service Transformation program for the Woolworths Group as the Lead Service Designer.
This program is funded by the Woolworths Group Service Operations and Infrastructure Division and was the first Service Design project this group had run internally (using contractors as opposed to outsourcing to a consultancy).
Phase 0 : Nov 19-Jan 20 :
During November to January I shaped up and planned the program’s Service Design approach and helped determine resourcing requirements.
I supported hiring of a team of service designers, that grew to a team of 5 over an 8 month period.
Phase 1 : Jan 20 – April 20
Led team to conduct qualitative research with Big W, Supermarkets, Metro, Woolworths Group Support Office and Supply Chain team members
Conceptual design of service concepts related to opportunity areas and a roadmap.
IT Service Transformation
Presented at Design Research 2020
Service NSW : Homelessness and ID
with Design Artefacts
Engaging Community with Co-design
with nonviolent communciation