Jax Wechsler

University-wide intranet

In October 2017, I was contracted to support a discovery project for the University of NSW.

UNSW currently has 18 unique intranet sites resulting in a broken and non-scalable experience for staff.

UNSW This report details the insights, pain points, quick wins and opportunities that UNSW might use to build an intranet to help foster improved communications, support organisation-wide change initiatives, drive a more collaborative and engaged workforce and to reflect, influence and help shape UNSW culture.

This project aimed to support agreement on a strategy, and development of a business plan for next steps for the new university-wide intranet development and roll-out.

Using a human-centred design methodology, the following activities were conducted:

Outcomes:

  • A report detailing the insights, pain points, quick wins and opportunities that UNSW might use to build an intranet to help foster improved communications, support organisation-wide change initiatives, drive a more collaborative and engaged workforce and to reflect, influence and help shape UNSW culture.
  • Report informed strategy for next steps in support of business case development
  • Engagement of staff in codesign processes to help support change

Activities:

  • Light weight best practice literature review
  • Existing faculty intranet
 reviews
  • Quantitative survey 
for insight validation
  • 10 x 1 hr interviews including usability testing of existing intranets
  • Codesign workshops with professional staff from 3 campuses

These activities guided the delivery of a  report  which is being used to guide next steps for the new intranet development and roll out.

Jax worked collaboratively with multiple teams across the University, facilitating user experience workshops and user testing to gain better insights on various intranets in their current state. Her co-design sessions were in-depth and helped inform the next steps in realising our intranet strategy. Rees Ghezzi, UNSW Project Manager
 

© 2018 Jax Wechsler