Jax Wechsler

In October 2017, I was contracted to support a discovery project for the University of NSW.

UNSW currently has 18 unique intranet sites resulting in a broken and non-scalable experience for staff.

This report details the insights, pain points, quick wins and opportunities that UNSW might use to build an intranet to help foster improved communications, support organisation-wide change initiatives, drive a more collaborative and engaged workforce and to reflect, influence and help shape UNSW culture.

This project aimed to support agreement on a strategy, and development of a business plan for next steps for the new university-wide intranet development and roll-out.

Using a human-centred design methodology, the following activities were conducted:

Outcomes:

• A report detailing the insights, pain points, quick wins and opportunities that UNSW might use to build an intranet to help foster improved communications, support organisation-wide change initiatives, drive a more collaborative and engaged workforce and to reflect, influence and help shape UNSW culture.
• Report informed strategy for next steps in support of business case development
• Engagement of staff in codesign processes to help support change

Activities:

• Light weight best practice literature review
• Existing faculty intranet
 reviews
• Quantitative survey 
for insight validation
• 10 x 1 hr interviews including usability testing of existing intranets
• Codesign workshops with professional staff from 3 campuses

These activities guided the delivery of a  report  which is being used to guide next steps for the new intranet development and roll out.