In October 2017, I was contracted to support a discovery project for the University of NSW.
UNSW currently has 18 unique intranet sites resulting in a broken and non-scalable experience for staff.
This report details the insights, pain points, quick wins and opportunities that UNSW might use to build an intranet to help foster improved communications, support organisation-wide change initiatives, drive a more collaborative and engaged workforce and to reflect, influence and help shape UNSW culture.
This project aimed to support agreement on a strategy, and development of a business plan for next steps for the new university-wide intranet development and roll-out.
Using a human-centred design methodology, the following activities were conducted:
These activities guided the delivery of a report which is being used to guide next steps for the new intranet development and roll out.
Jax worked collaboratively with multiple teams across the University, facilitating user experience workshops and user testing to gain better insights on various intranets in their current state. Her co-design sessions were in-depth and helped inform the next steps in realising our intranet strategy.Rees Ghezzi, UNSW Project Manager
with nonviolent communciation
4 week virtual codesign study
Discovery project for the University of NSW
UX Australia Design Research Conference 2017
for icare Health & Community Engagement
ServiceNSW Digital Licencing