In February 2017, I was commissioned by icare‘s Health and Community Engagement Team (HACE) to deliver recommendations to inform how a Ufirst Design Associate Panel would work using a service design methodology. The panel would allow Ufirst to easily procure design services from a panel of preferred suppliers.
These recommendations informed a tendering process. The request for tender.
I delivered a recommendations report informed by the following:
Whilst at icare, I also ran a series of engagements with external free-lancers under my consulting brand Sticky Design Studio. My team conducted some research with icare staff and produced the video below for the icare intranet.
I’ve read your final report a number of times now and firstly, would like to thank you for such a fantastic document. It really is easy to read, informative, and invaluable.Business Manager Health and Community Engagement
Discovery project for the University of NSW
UX Australia Design Research Conference 2017
for icare Health & Community Engagement
for Digital Licencing
Homeless Young People & Digital Access