In 2021 I worked with Achieve Australia on a co-design program for their My Life : Community and Lifestyle Day Program service. Achieve offer My Life Day Programs to people with cognitive disability across 3 locations in Sydney and Casino. Currently, their attendees are predominantly older people over 30 and they sensed an opportunity to provide programs for Young People specifically.
Achieve chose to take a co-design approach and contacted Sticky Design Studio to support them in this program, working with Young People with Cognitive Disability, service professionals and their families to come up with some new service concepts for Young People aged 14-26.
As part of this program, they also requested some co-design capability building for members of the My Life team.
I worked on this project with Vivien Sung.
+ 30 interviews with staff, other service professionals, Young People and Families (including use of diary studies/craft activities by Young People)
+ Staff co-design capability building trainings
+ Delivery of Research Insights, Identification of four Opportunity Areas, and Design Artefacts (Eco-system map, personas, Journey Map)
+ Several online co-design workshops with families, Young People, Service Professionals and Achieve staff
+ Delivery of a few concepts and a detailed Service Blueprint for one service
We worked closely with a group of Young People and parents over several months which was really beneficial for both the Young People and families, as well as for Achieve Staff. There was great endorsement for co-design approach by the senior leadership team and I feel that working closely with the Achieve team to deliver the workshops supported their experiential learning about co-design practice. I trust that we left staff with some new skills to support them in the rolling out of this program and refinement of their other offerings.
Due to Covid we were unable to visit Young People at their homes or to visit the Day Program services at Achieve so we had to get creative with our research methods! Also, working with Young People with Cognitive Disability is very rewarding but also quite hard as each Young Person has their own nuanced abilities. It was a real joy to design diary studies and cultural probes to support the research. Young People and parents were given some creative pre-interview and pre-workshop activities to do to support the process.
I thoroughly enjoyed supporting Achieve with this project!
Jax and Viv at Sticky Design Studio did an amazing job of breaking down the process of co-design in focused and practical activities. They brought in a real depth of expertise in human-centred design practice and applied it in every interaction with our team, our clients and their stakeholders. Thanks to them, we were able to 1) develop a nuanced understanding of the needs of and context surrounding young persons with intellectual disability, 2) build on these insights and explore co-design methods to generate innovative service concepts, and 3) focus in on refining one service concept that we’re confident will make a positive difference for current and new clients. Through this process, we gained a new appreciation of co-design and service design methods and cemented our resolve to incorporate these practices as we transform our services for people with complex disability. I would not hesitate to recommend Sticky Design Studio to any organisation that is ready to embrace this type of work.Laura Ramos, Customer and Market Engagement Executive (CMO)
UX Australia Design Research conference
Designing with Young People w Disability
Training for Organisations and Practitioners
with people with Lived Experience
Plan, Design, Deliver, Measure Your Impact
IT Service Transformation
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