Design-led innovation in health care
I came across interesting video about supporting innovation w design in health care by Lorna Ross, Director of Design at the Mayo clinic.
It relates to some of the ideas I explored in my Masters thesis.
I will be writing more about this soon : )
The points I found most interesting were:
- Design is fundamentally aspirational
- Systems, behaviour and artefacts are linked. Artefacts (such as technology) influence systems and behaviours.
- So design affects systems and behaviour through providing artefacts
- There is an opportunity to think about design not for its artefact outputs but rather for what it TEACHES us through its human-centric research processes. So design is an excellent tool for UNDERSTANDING.
- Design in health is about EMPATHY as well as REPRESENTATION
- Health involves complex systems and many variables and cause and effect can be hard to see
- Innovation requires change and design artefacts (such as maps/personas/visualisations) assist to make the visible visible providing evidence for change