As organizations throughout the world contend with unprecedented technological, social, environmental and business challenges, design provides a valuable approach to help simplify and humanize complex systems. Today I discuss some new contexts for design, including healthcare, business, social innovation and government, sharing some stories from my own practice. Healthcare Design can support the design of […]
New Frontiers for Design Read More »
I was lucky to attend the recent SDN Global Service Design Conference. The last time I attended this conference was in Paris in 2011. There were 600 people at the conference in New York, testimony to the fact that Service Design is a growing design discipline. The presentations and workshops were of a very high
SDN Conference 2015 impressions Read More »
Curious about applying design thinking methods to solve a tricky problem? Some really great design tool-kits have come across my radar. Check out the list below. Perhaps you have a problem you can apply them to. Feel free to leave a comment about these or if you use any others which are useful? The
Social innovation / HCD / service design resources Read More »
I had an article published in the DMI Review recently about the importance of using frameworks within complex design projects. The paper is related to the work I have been doing for my masters thesis. It’s a practice-based research project about my use of artefacts within a commercial human centred design project. The article is
Design, Frameworks and the Service Organisation Read More »
I recently had an article published in the Fall issue of MISC Magazine | The Simplicity Issue called Delivering Simplicity: Organizational Contexts and Service Design My article is on page 52 and can be viewed as a PDF There are some good articles in the magazine which you can read online or get at stores.
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I feel very fortunate about attending a 3 day workshop with Marc Stickdorn co-author of This is Service Design Thinking over the last few days. It was organised by UNSW and consisted of a really interesting mix of people from diverse backgrounds including students, academics, professionals and UX/Service Design practitioners. A note to the Service Design
Service Design Workshop with Marc Stickdorn @UNSW Read More »
I was fortunate to attend the Service Design Network conference in Paris last month. You can view the talks at this URL: http://www.service-design-network.org/content/media-1 Whilst many of the talks were excellent, below are a few brief notes about my three favourites which you should check out. I would highly recommend the talk by Craig La Rosa
SDN Conference Paris Notes 2011 Read More »