I just received a PDF of my latest article for the US innovation magazine: Misc Magazine. The article is called: Reframing thinking and doing within service design and delivery. If you like it I would be most grateful if you would thumbs it up on Medium and/or LinkedIn.
Latest service design article in MISC magazine Read More »
I recently delivered this presentation at the Designing for the Common Good Symposium at UTS. The child story site The Child Journey map Understanding the Child Story from Jacqueline (Jax) Wechsler
Understanding the Child Story presentation Read More »
Curious about applying design thinking methods to solve a tricky problem? Some really great design tool-kits have come across my radar. Check out the list below. Perhaps you have a problem you can apply them to. Feel free to leave a comment about these or if you use any others which are useful? The
Social innovation / HCD / service design resources Read More »
I recently presented this talk and a paper at the European Academy of Design 10 Crafting the Future Conference in Sweden. Scaffolding Innovation Through Human-Centred Design from jax wechsler Paper: http://www.trippus.se/eventus/userfiles/39741.pdf
Crafting the Future Conference Presentation Read More »
Patricia (Pattie) Moore is a pioneering female designer, gerontologist (social scientist of the aging), author, educator and design thought leader. Pattie has been named by ID magazine as one of the 40 Most Socially Conscious Designers in the world. She is one of my personal design heroes. In 2000 she was selected by a consortium
Design Pioneer: Patricia Moore – Mother of Universal Design Read More »
Below you will find a talk I gave at a recent conference/bar camp at http://govcampnsw.info It explains what co-design and human centred design is and shows some examples of how it has been used to shape public services in the UK. http://www.slideshare.net/jaxinteractive/human-centered-design-codesign-and-government
Human Centred Design, Co-design and Government Read More »
Some thinking about scenarios…. It takes a thousand voices to tell a single story – Native American saying, tribe unknown A scenario is a description of a persona using a product to achieve a goal, they describe an instance of use…in context. Scenarios are usually narratives that tell a story describing one or more tasks
[slideshare id=3075641&doc=userexperiencedesigninbi-100204204822-phpapp01] Excellent presentation about the value of user experience design and at what points it should be brought into the process. I have just sent it to some internal stakeholders from work who have project management responsibilities. If we are to provide better experience for our customers….education is key.
Value of User Experience Design Read More »
I am undertaking a masters by research in user experience design (IT/HCI) looking at the role design artifacts can play within UXD. (Hence my infrequent blogging these days.) Here is a little presentation I prepared for one of my research preparation classes. Please leave me a comment if you like it. 🙂 [slideshare id=2346758&doc=presentationuni-091026023502-phpapp02]
What is User Experience Design? Read More »
Death To Personas! Long Live Personas! from Elizabeth Bacon
Good Preso on Personas Read More »
I recently read a fantastic post by Penny Hagen and Michelle Gilmore about utilising user stories as a strategic design tool. I currently work for a small digital consultancy within a not-for-profit organisation called the Inspire Foundation. As mentioned within the post, we have had the opportunity to work with Penny on some of our
User Stories – strategic value? Read More »
[slideshare id=1566683&doc=theaudienceisalwaysrightfinal-090611034628-phpapp02] Excellent presentation by TBWA which discusses their approach to marketing and advertising, “an approach that shifts communication from brand-centric to audience-centric thinking“. I have become very interested in user-centered design practices and strongly believe that humans need to be at the center of all marketing and all new product and service design and
Marketing and User Centered Thinking Read More »