Design is not about making ‘things’, but is also concerned with how people, and people and ‘things’ work together. Complex problem solving requires collaboration, creativity, co-design, iteration, insight and taking a human-centred approach. These are all key principles used within the discipline of design. Contemporary businesses, not for profits, corporations and governments are employing design […]
How design supports innovation Read More »
Humanizing innovation through customer-centricity for MISC Magazine | The Human Experience Issue, September 2014 My new article for MISC Magazine, about supporting customer-centricity and human-centred innovation within organisations through providing research driven rich visual artefacts that invoke empathy and customer-centric thinking and decision making by broad organisational members. _______________________________________________________________ Humanizing Innovation Through Customer-Centricity For
Latest article: Humanizing innovation through customer-centricity Read More »
I came across interesting video about supporting innovation w design in health care by Lorna Ross, Director of Design at the Mayo clinic. It relates to some of the ideas I explored in my Masters thesis. I will be writing more about this soon : ) The points I found most interesting were: Design is
Design-led innovation in health care Read More »
(An article I recently wrote for the Objective Digital blog) It was sad news that Steve Jobs lost his fight with Pancreatic Cancer last week. We wanted to take this opportunity to reflect on some of the things that Jobs (and Apple) brought to usability and customer experience. It is widely agreed that Steve Jobs
Reflecting on Steve Jobs & Apple’s Approach to User Experience Read More »
I am having a great time in London connecting with people who are working in the social innovation space. I was lucky to attend a great event put on by the UPA about UX for social change. There was a diverse set of speakers who gave presentations at this event. Below you can find some
UPA UK User Experience for Social Change event Read More »
I love this video….so cute and really captures what UX design is about. [vimeo http://vimeo.com/21691333]
Video: ILUVUXDESIGN Read More »
I have been working on a short animation about Design Thinking with a friend and have collected some quotes about design from a variety of sources…. Some food for thought. [de·sign [dih-zahyn] ] Design is defined as both a verb and a noun, it refers to both a thing and an activity. It comes
Great preso acknowledging the important of CONTEXT to usability and the inter-dependencies between online services and different devices….the web is everywhere and we need to design with this in mind. And when designing we can not for one moment forget to consider the who? and the where? And not forgetting the social context of use
Usability is about context Read More »
There is an article from Business Week: Apple’s design process about a presentation given at SXSW by Michael Lopp, senior engineering manage from Apple about their internal design process. I liked the idea about paired meetings where each week they have 2 meetings. – One is a free for all – a meeting to innovate
Apple design process Read More »
I was having a chat with my lead designer at work today. We recently conducted some user testing with sample users testing three alternative look and feels for a new web service we are building for a client. These tests were done online via a questionnaire. Whilst we constructed a report of this data for
Ponderings on design research data Read More »
I have been doing a lot of reading lately for my university literature review and have been thinking a lot about the relationship between user experience, design and research. These are some rough notes which are influencing my current, and continually evolving thinking on this topic. As my paper gets written, I will share more
User Experience, Design and Research Read More »
I recently read a fantastic post by Penny Hagen and Michelle Gilmore about utilising user stories as a strategic design tool. I currently work for a small digital consultancy within a not-for-profit organisation called the Inspire Foundation. As mentioned within the post, we have had the opportunity to work with Penny on some of our
User Stories – strategic value? Read More »
I love this presentation by Joshua Porter called Designing with Psychology in Mind. It is very clever and well put together. I love the idea that designers are in the business of changing behaviour as are psychologists so we as designers may need to add another skill to our arsenal, that of psychologist. Also the
Designers as Psychologists Read More »
TED talk by Don Norman, the author of ‘Emotional Design’ presents about making people through design. He looks at the three emotional cues that good design needs to address in order to be successful. [youtube=http://www.youtube.com/watch?v=RlQEoJaLQRA] Patrick Lynch summarizes Normans thinking here. “Why attractive things work better In psychology, emotional reactions to stimuli are called affective