I just received a PDF of my latest article for the US innovation magazine: Misc Magazine. The article is called: Reframing thinking and doing within service design and delivery. If you like it I would be most grateful if you would thumbs it up on Medium and/or LinkedIn.
Latest service design article in MISC magazine Read More »
I recently gave a speed teaching session at the Design for Social Innovation Conference. The presentation: Persuading your organisation to do awesome things from Jacqueline (Jax) Wechsler
Talk : Persuading your organisation to do awesome things Read More »
Humanizing innovation through customer-centricity for MISC Magazine | The Human Experience Issue, September 2014 My new article for MISC Magazine, about supporting customer-centricity and human-centred innovation within organisations through providing research driven rich visual artefacts that invoke empathy and customer-centric thinking and decision making by broad organisational members. _______________________________________________________________ Humanizing Innovation Through Customer-Centricity For
Latest article: Humanizing innovation through customer-centricity Read More »
I came across interesting video about supporting innovation w design in health care by Lorna Ross, Director of Design at the Mayo clinic. It relates to some of the ideas I explored in my Masters thesis. I will be writing more about this soon : ) The points I found most interesting were: Design is
Design-led innovation in health care Read More »
I recently presented this talk and a paper at the European Academy of Design 10 Crafting the Future Conference in Sweden. Scaffolding Innovation Through Human-Centred Design from jax wechsler Paper: http://www.trippus.se/eventus/userfiles/39741.pdf
Crafting the Future Conference Presentation Read More »
I had an article published in the DMI Review recently about the importance of using frameworks within complex design projects. The paper is related to the work I have been doing for my masters thesis. It’s a practice-based research project about my use of artefacts within a commercial human centred design project. The article is
Design, Frameworks and the Service Organisation Read More »
Here is a copy of an essay I recently write for a publication. Scaffolding Innovation Through Design Artefacts This short essay will reflect learnings from a case-study I am working on as part of my masters research. My thesis constitutes a practice-based research project about a specific human-centered design project for a large company which
Design Artefacts & Innovation Read More »
Participatory Design (PD) has it’s beginnings in Scandinavia in the 70’s where there was a movement by academics and trade unionists to involve users in the design of the applications that were being designed to assist their work. It aimed to prevent workers from being dis-empowered by the tools and computer technologies imposed on them
Thinking About Participatory Design Research : Part 1 Read More »
Thought provoking article from iA (creators of the webtrends maps) called “Can experience be designed”. Some exerpts from the article I liked: “Experience design is not a remedy that turns products into miracles that everybody likes. It will help you speaking more efficiently to your target group. To that end products needs to be simplified.
Designing Experience Read More »
Jesse James Garrett postulated a model/schema (fig. 1) for understanding user experience design in his book the Elements of User Experience Design in 2003. He also co- founded a leading user experience design agency called Adaptive Path. The model Garrett uses posits that there are five layers to UX design that have varying levels of
Thinking about UXD models + design artifacts Read More »
Death To Personas! Long Live Personas! from Elizabeth Bacon
Good Preso on Personas Read More »
I recently read a fantastic post by Penny Hagen and Michelle Gilmore about utilising user stories as a strategic design tool. I currently work for a small digital consultancy within a not-for-profit organisation called the Inspire Foundation. As mentioned within the post, we have had the opportunity to work with Penny on some of our
User Stories – strategic value? Read More »